How your rug reaches you.
Free, fully insured delivery in the US and Canada, fully insured worldwide shipping elsewhere, and a straightforward returns policy, handled personally, because every piece is one of a kind.
Free insured shipping
Complimentary, fully insured shipping on every order, no minimums.
3–10 days
We process and ship within one to four days, and most rugs arrive within about ten days, sometimes as fast as three.
Insured, tracked delivery
Every shipment is tracked and fully insured. If anything goes wrong in transit, we make it right.
Delivery, explained.
Free insured shipping
Shipping is free and fully insured across the US and Canada, with no minimum order. For US orders, all customs duties and import taxes are included in your price. Your rug travels folded, carefully wrapped and protected, with tracking sent the moment it leaves us.
Delivery in 3–10 days
We process and ship orders within one to four days, and most arrive within about ten days, sometimes as fast as three, depending on your location. Almost every order lands within two weeks at the very most.
International delivery
Beyond the United States and Canada we ship to the United Kingdom, the European Union, Australia and New Zealand. Rates are calculated automatically at checkout. Any import duties or taxes are payable on delivery.
If it’s late or lost, don’t worry.
Every delivery is tracked and fully insured. In the rare case a rug is delayed or goes missing in transit, we’ll track it down for you, and if it can’t be found, we’ll help you choose a replacement or issue a full refund. You are never left out of pocket.
Not quite right? Here’s how it works.
7-day returns
If a rug isn’t right for your space, contact us within 7 days of delivery to arrange a return. Because each piece is one of a kind, we handle every return personally, just reach out and we’ll guide you through it.
Return shipping
Return shipping is arranged by you and paid by the buyer. We’ll give you clear instructions on packing and sending the rug back safely so it arrives in the same condition it left.
Your refund
Once your returned rug arrives and passes a quick inspection, we issue your refund to the original payment method. We’ll keep you updated at every step.
We’re here to help.
Anything about delivery, returns or a specific order, a real person will get back to you personally.
Contact us